Privacy Policy
 

Effective Date: 1st March 2025

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At Conroy Performance Ltd ("we," "our," "us"), we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website (www.conroyperformance.com), consult, or use our training services.

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Information We Collect

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We collect and process the following types of personal data:

• Personal Identification Information: This includes your name, email address, phone number, postal address, and any other contact details you provide when registering for our services, subscribing to our newsletter, or making enquiries.

• Health and Fitness Information: To tailor our services to your needs, we may collect details about your fitness goals, health conditions, training preferences, and any relevant medical history you share with us during consultations or on forms you complete. This is considered sensitive personal data and is handled with the utmost care.

• Payment Information: When you purchase our services, payment details are processed securely by trusted third-party payment processors. We do not store your full payment card details on our systems.

• Technical Data: When you visit our website, we automatically collect technical data such as your IP address, browser type, operating system, and usage information. This is gathered via cookies and similar technologies to improve your browsing experience and analyse website traffic.

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How We Use Your Information

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We use your data for the following purposes:

• Providing and Managing Services: To deliver personal training services, create customised fitness programmes, and track your progress.

• Communication: To communicate with you regarding bookings, enquiries, updates, and other service-related information.

• Service Improvement: To analyse website traffic, understand user behaviour, and enhance both our website and services.

• Payment Processing: To securely process payments for our services.

• Legal Compliance: To meet legal and regulatory obligations.

• Marketing (with Consent): With your explicit consent, we may send you promotional materials, newsletters, and updates about our services. You can withdraw your consent at any time.

• Health and Fitness Data: This data is used solely to provide the services you’ve requested and is processed based on your explicit consent.

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Sharing Your Information

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We do not sell, rent, or trade your data to third parties. However, we may share your data in the following cases:

• Service Providers: We engage trusted third-party providers for services such as payment processing, website analytics, email marketing, and other essential functions. These providers are contractually obligated to protect your data and use it only for specified purposes.

• Legal Authorities: We may disclose your information if required by law or to protect our rights, safety, or the rights and safety of others.

• Professional Advisors: We may share your data with professional advisors (e.g., accountants, solicitors) who require it in the course of providing their services to us.

Data Security

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We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. While we strive to protect your data, please be aware that no online transmission is entirely secure.

Your Rights

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You have the following rights regarding your data:

• Right of Access: You may request a copy of the personal data we hold about you.

• Right to Rectification: You may request the correction of inaccurate or incomplete data.

• Right to Erasure (Right to be Forgotten): You may request that we delete your data, subject to legal obligations.

• Right to Restrict Processing: You may request that we limit the processing of your data in specific situations.

• Right to Data Portability: You may request your data in a structured, commonly used, and machine-readable format.

• Right to Object: You may object to the processing of your data for direct marketing purposes or other legitimate grounds.

• Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.

• Right to Complain: You have the right to complain with the Information Commissioner’s Office (ICO) or any relevant supervisory authority.

To exercise these rights or for any questions regarding your data, please contact us at dennis@conroyperformance.com.

Cookies and Tracking Technologies

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We use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy(if available).

 

Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before sharing any personal information.

 

Data Retention

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We retain your data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Health and fitness data is kept for the duration of your client relationship and for a short period afterwards to ensure continuity in case you return to our services.

 

Updates to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed of any updates.

 

Contact Us

 

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at dennis@conroyperformance.com.